FAQ
BOOKINGS
How can I make, change or cancel a booking?
You can make, change or cancel a booking contacting to us by different ways.
- On line, by our web site, clicking here.
- By e-mail to info@espacar.es
- By fax to +34 952 79 29 35
- Our Estepona office in Av.Litoral, s/n. (behind Renault garage)
There is no fee for changes or cancelations.
When is my booking confirmed?
If you have made your booking on-line or by e-mail, you will receive an e-mail confirmation in no longer than 48 hours.
You have made a booking and you haven´t received your e-mail confirmation?
Maybe we haven´t received your booking due to a net problem because we confirm our bookings in no longer than 48hours. In this case is necessary to contact us by phone to +34 952 79 29 35 or cell + 34 667 710 369. We will confirm you if we have availability.
Do I have to pay for my rental in advance?
No. the payment will be required at your arrival, when we give you the vehicle. You can pay by ash or card. In any case we will ask you for a credit cards as guarantee.
GENERAL
Where can I see the general conditions of the rental?
You can see the general conditions clicking here.
Can I drive my car out of Andalucia?
No. Espacar is a local company. We don´t offer our service out of Andalucia. Of course are excluded Ceuta, Melilla, Morocco and Portugal.
What documents do I need to hire a vehicule?
We require passport or identification card, driving license and a credit card.
What is the minimum age to rent a car?
You must be older than 25 years old and to have a driving license for two years.
What is included in the price?
The price includes the rental of a car or a van, V.A.T. and insurance subject to an excess.
The insurance included in the price is full risk subject to an excess. This excess is different depending on the model of the car. This excess is the amount that the client has to pay to Espacar, in case of damage.
Can I eliminate the excess?
Yes, you can. We offer an optional excess cover supplement per day. If you take this supplement, in case of damage excess will be covered.
What extras can I book with Espacar?
Baby seat 1 euro per day (maximun 25 euros per rental)
Booster seat free
GPS 5 euros per day (maximum 100 euros per rental).
Excess cover supplement (extra insurance)
What is your fuel policy?
Espacar supplies the car with half a tank of fuel which the client pays for, Espacar do not refund any money on unused fuel.
What happens if my flight is on delayed?
Our representative in the airports will be waiting for you until your arrival. It is indispensable for us to have your correct flight details to be waiting for us at any time until you arriva.
Is there any charge for deliveries out of time?
Espacar charge a supplement of 18.00€ for deliveries from 21.00hs to 09.00hs of the following day.
What happen if the vehicle breaks down or has an accident?
In both cases during office hours you can call to our office in Estepona to +34 667 710 369. All our cars have road assistance, so you can also use this service when you need it.
DELIVERIES & COLLECTIONS
How can I pick up my vehicle in Málaga airport, Gibraltar airport and Renfe train station in Málaga?
In Málaga airport our representative will be waiting for you in the arrivals hall, holding a board with ESPACAR RENT A CAR beside the information office at the airport.
In Gibraltar airport our representative will be waiting for you in the arrivals hall with a board with your name on it. We will take you to the Spanish side ( La Linea de la Concepción), where we have parked your car.
In Renfe train station in Málaga we will be waiting for you at the exit of the platforms ( beside the elevators) holding a board with our logo, ESPACAR RENT A CAR.
What happens if I have a booking confirmation and when I arrive nobody from ESPACAR RENT A CAR is waiting for me?
Please call to our office to +34 952 79 29 35 from 09.00hs -14.00 and 16.00-20.00. Out of office hours please call to our mobile + 34 667 710 369.
Can Espacar deliver a vehicle to my home or hotel?
Yes. When you make your booking let us know your home or hotel address and we will give you the car there, in the according time. We offer this service from Marbella to Sotogrande (only by the coast).
How and where do I have to leave the car in Málaga airport?
You have to leave the car in the 3rd floor of the Málaga aiport public parking, wich is in front of departures terminal 2. You have to follow the exit indications of the road and its take you directly to the second floor of the parking, where you have to take the parking ticket and continue until the third floor. You can leave it there in anywhere.
How and where can I leave the car in Gibraltar airport?
To avoid hours of queues to go by car in Gibraltar, you have to leave the car in La Linea public parking, in the Spanish side.
The car has to be driven to the FOCONA PARKING, just 300 ms from Gibraltar airport. In FOCONA PARKING, you park the car take the ticket and give the keys and the ticket to the parking employee at the exit.
How and where can I leave the park in Renfe Train Station in Málaga airport?
You have to leave the car in the second floor inside de Train Station public parking.
Can I leave the car in a different city from where I picked it up?
With ESPACAR you can leave the car in Málaga airport, Gibraltar airport, La Linea and Renfe Train Station in Málaga airport.
You can also take the vehicle from your car from your home or address or in your hotel.
